The Harvard Medical School published an article discussing how patients rated AI’s information next to real doctors’ advice in terms of empathy. Following up on findings from the ChatGPT survey showing AI to be more empathetic to patients, the author, Robert H. Shmerling, MD, Senior Faculty Editor, Harvard Health Publishing; Editorial Advisory Board Member, Harvard Health Publishing, says there is most likely more to consider. Currently AI does tasks such as “drafting doctor's notes, suggesting diagnoses; helping to read x-rays and MRI scans; and monitoring real-time health data including heart rate or oxygen level.”
Shmerling points out while AI’s surveyed responses were longer than the doctors, there is more to it than the “amount” relayed to patients’ including how accurate and up to date the information is. Another thing to consider is the answers AI provided were not tested for fabrication. Therefore, experts advise it is probably premature to rely on AI answers to patients’ questions without solid proof of their accuracy and actual supervision by healthcare providers.
A University of Arizona Health Sciences’ AI study reports more than half of its participants didn’t fully trust AI-powered medical advice, but many more put faith in AI if it’s monitored and guided by human touch. The National Institutes of Health funded study gave participants mock medical conditions and asked if they would prefer to have an AI system or a physical doctor handle their diagnosis and treatment, and under what circumstances. The study’s lead author, Marvin J. Slepian, MD, JD, Regents Professor of Medicine at the UArizona College of Medicine – Tucson and member of the BIO5 Institute, explains the study has importance for both future and current medical decisions. However, he says, “The onus will be on physicians and others in health care to ensure that information that resides in AI systems is accurate, and to continue to maintain and enhance the accuracy of AI systems as they will play an increasing role in the future of healthcare.”
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Sources:
health.harvard.edu/blog/can-ai-answer-medical-questions-better-than-your-doctor-202403273028
healthsciences.arizona.edu/news/releases/would-you-trust-ai-doctor-new-research-shows-patients-are-split
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